Mina's Party Rentals

Self Pick-up/Will Call:

You may pick up your order one day in advance of your event and return the equipment the following business day. Will call appointments must be made with advance notice. Please make sure you come to pick up equipment with an appropriate vehicle or vehicle with a trailer. Equipment should also be secured for safe transport. Renter is responsible for all equipment while it is out of our shop.

Weekend Delivery Procedures:

• Private Residence: Residential deliveries are scheduled for Friday delivery and pickup the following Sunday or Monday circumstances permitted. Perfect for when your time and/or staff are limited! Mina's Party Rentals provides end-to-end services. Some common examples include setup and take-down of tables, chairs, and linen. Fees for these services are based upon the type of product. Speak with your MPR representative for a price quote based upon your special event needs.

• Business/Corporate Events: MPR will schedule for Friday delivery and Monday pickup, unless otherwise requested.

Weekday Delivery Procedures:

For weekday events all deliveries are made one to two days prior to the event and picked up 1-2 days after your event circumstances permitted or unless otherwise requested. We are pleased to accommodate special delivery requirements on a per event basis. Please contact your MPR representative to discuss your needs and to obtain a price estimate.

Delivery Hours:

Our regular delivery hours are 8:00am-8:00pm Monday through Friday, 7:00am-5:00pm on Saturdays. For an additional charge, delivery and/or pick-up service can be provided after hours or on Sundays and holidays. Specific time requests are also available for an additional charge.

Delivery Fee:

Delivery fees depend on the size of your order, your location, and any other specific needs your delivery requires. Some deliveries may not require a delivery fee at all, some may require a delivery fee anywhere from $25.00-$150.00. Again this depends on the size of your order, your location. and any other specific needs your delivery requires such as;

• Requiring that delivery be made at a specific time.

• Delivery personnel having to drop off the equipment farther than 75’ from our trucks.

• Delivery personnel having to maneuver the equipment through difficult terrain or steep steps, or anything else that may affect the time frame or number of delivery personnel we send, etc. Additional restrictions may apply. Please call our office for further details.

Equipment Drop Off Procedures:

Mina’s Party Rentals will deliver and pick up all our equipment from one location on the property; ground level to a dock, door, garage, or yard that is immediately accessible to our trucks (within 75 feet). Please make us aware prior to delivery if our drivers will encounter any stairs, extended carrying, difficult driving terrain, or anything else that may affect the time frame or number of delivery personnel we send. Equipment must be re-stacked and ready for pick-up in the same manner and place as delivered.

Set Up and Take Down:

Setup and take-down is included in the rental of tent/canopies, tent lighting, and Inflatables (bounce houses) only. All other equipment (tables, chairs, linen, etc.) is set up and taken down by the customer.

Set-up and take down service for tables and chairs is available at an additional charge. These arrangements MUST be made prior to delivery and pick-up.

What about a last minute change to my order after it has been placed?

• Changes may be made up to 48 hours prior to the date of service.

• Reductions to your order made with less than 48 hours notice are subject to a minimum of 50% restocking fee.

• Additions made with less than 48 hours notice will be treated as a new order. If the new order requires delivery, it must meet all delivery requirements.

Cancellation Policy:

Cancellations require 48 hours notice (prior to date of service, not day of event).

Cancellations made with less than 48 hours notice are subject to a 50-75% restocking fee.